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Frequently Asked Questions (FAQs)

Contact

How can I contact Criterion?

You may use the enquiry form. This can be found on the Contact Us page here.

Collection

Can I pick up an order?

           Yes, pick ups are OK. This however needs to be pre-arranged.
Products

I'm looking for a specific item, how do I find it?

You can search by product code or a keyword using our search box on the top right-hand navigation. Alternatively you can browse using our categories located on the left-hand navigation.

Do you have a gift registry?

No, we do not currently offer a gift registry.

What warranty do you offer with products purchased from Criterion?

Yes we offer 1 Year warranty on all products. If an item purchased is faulty, we will meet our obligations under the Consumer Guarantees Act.

Why is the colour of the item different on screen than in person?

While we do our best to provide accurate colour representations, some screens may portray colours slightly differently.

Payment

Do you offer lay-by?

No, currently we do not offer lay-by.

What payment methods you you offer?

Credit Card

Can I order products over the phone or by email?

Yes you can call us or email us for orders.

Do you offer gift cards?

Currently we do not offer gift cards.

What currency will I be charged in?

All prices displayed on the websites and charges to your credit card will be made in NZ dollars.

Returns

What is your return policy? 

The Consumer Guarantees Act sets out minimum standards for goods sold by Prolink Asia. In the event that goods sold are deficient or are faulty, the customer has the right to a repair, replacement or a refund.

Can I cancel my order?

Please note once you have completed your order online, we cannot cancel it unless there was an error caused by us.

My product was a gift and I don't have the receipt. Can I still exchange it?

We require a receipt for all returns. We suggest to contact the gift giver for details or return the item through the person who provided the gift.

Delivery

We can courier all purchases to your preferred address. Please note we cannot deliver to P.O. boxes.

How long will delivery take?

We approximate that delivery within Auckland will take 3-4 working days, North Island 3-5 working days, and South Island 5-7 working days. If you live in a rural area this may take up to two extra working days. If delivery will be delayed, you will be notified by email.

What happens if I'm not at home?

All our packages are signature-required. This means someone will have to sign for the package. If no one is at home to sign for the package, the courier will leave a card requesting that you contact the couriers. You may then arrange redelivery. If no one will be home during the day, we suggest providing a work address. Please note the company name must be included in the address for successful delivery.

Can the courier call before delivery?

Our couriers cannot call prior to delivery.

My purchase has arrived damaged, what do I do?

Carefully inspect the item/s before signing for it. If you discover damage after the item has been signed for, please retain all items and original packaging and contact us within 24 hours.

Online

How do I report an error on the website?

We would appreciate notification of any errors on the website by submitting an enquiry form here.



Do you have a question we haven't answered here? Use our contact form located here.